For more than 20 years, we have worked alongside organizations across sectors, including large-scale companies and public agencies, to sustain and evolve their systems.
An in-house AI & Innovation practice with architecture, agents and automation capabilities integrated into delivery.
Red Hat Partner. Experience with OpenShift and OpenShift AI, on-premises or in private cloud environments, preserving data privacy and confidentiality.
Organizations that run on mission-critical systems face two simultaneous demands.
Core systems cannot stop.
There is pressure to modernize and adopt AI.
We work on mission-critical systems across sectors. These are the three industries where we have the deepest track record, and where technology must evolve without compromising operations. We also work with organizations in other sectors, approaching each project from its own processes, systems and needs.
Digital channels, quoting and claims without disrupting operations.
Authorizations, providers and patients in an operation that never stops.
Payments, transfers and financial management on critical platforms.
From a specialist embedded in the client team to a complete Mercel-managed delivery team. Teams with deep business knowledge, continuity measured in years and AI tools embedded in their daily work.
A specialist embedded in the client’s team.
A team dedicated to a system, product or initiative.
End-to-end delivery managed by Mercel.
Evolution of mission-critical systems without disrupting operations, using AI to accelerate analysis, documentation and migration.
New products and platforms: architecture, cloud-native engineering, user experience and integration. From design to production.
From use case to production system: discovery, PoCs with real data, integration, agents, copilots and automation.
AI is not a separate add-on. It is embedded in how our teams work across all three capabilities.
Explore servicesStories that show what our approach looks like once it reaches production.
InsuranceEvolving digital channels and processes (claims, collections, policies, endorsements and self-service) within a complex ecosystem of systems and integrations, while legacy components remained in operation.
We developed and integrated APIs and services for business processes; integrated core systems, CRM, payment methods, messaging and digital channels; and progressively migrated legacy components toward API- and microservices-based architectures.
Functional evolution of channels and processes moved forward in parallel with technology modernization, adding new capabilities without requiring a full replacement of the existing platforms.
HealthcareTwo portals, one for health-plan members and one for external patients, with different technologies, functionality and architectures, used by thousands of people.
We built a unified Angular front end, migrated the back end to Node microservices on OKD, added differentiated logic for members and external patients, and introduced integrated monitoring without interrupting the existing portals.
A single web and mobile platform in production that centralizes digital healthcare management for thousands of users with a consistent experience.
Public sectorSIGAF manages the City’s budget, accounting, treasury and asset processes. It is a mission-critical platform that must keep operating while incorporating new requirements from different government areas.
We provide corrective and evolutionary maintenance, incident resolution, improvements and new capabilities in coordination with the different areas of the City Government.
Operational continuity and incremental evolution, expanding SIGAF’s functional scope and strengthening its role in the City’s financial and asset management.
We build long-term relationships with companies across sectors and public agencies. Our teams sustain and evolve systems that thousands of people use every day, with business knowledge that deepens over the years.
Red Hat Partner. Experience with OpenShift and OpenShift AI, on-premises or in private cloud environments, preserving data privacy and confidentiality.
Join teams working on mission-critical systems in real projects, combining business knowledge, technology and AI.
A specialist or dedicated team embedded in the operation, with industry knowledge and AI tools integrated into delivery.
We identify a concrete use case, build a PoC, and validate feasibility and value before moving into implementation.
A new system, a modernization initiative or an integration project, with defined scope, team, deliverables and timeline.
Tell us what system you need to sustain, modernize or bring to production with AI. A specialist, a dedicated team or a complete project: we start where it makes sense.
Contact us